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June 25, 2009
Little details can tip something into being a crisis, from a triviality.

I once received a letter of complaint from a man, over damage to his barbershop, from deep trench works in the street outside. I knew that care had been taken with the work, I was surprised at the angry tone of the letter, and I mistakenly began to focus on structural damage to the building.

Only later, over a coffee in a site hut, did I learn that a young foreman, asked to investigate the damage, had commented to the owner, that his place was already poorly built.