January 21, 2010
I used to work at Blockbuster. I know customer service is not one of their strengths. I heard it a lot from their customers. It was such that my parents wanted to shut off a free-to-them subscription because of the customer service. I was about to learn more. I had paid for January, so I knew that money was gone. What I didnít know was that by shutting off my service on the 19th of January, they would send me a letter informing me my account would remain open until March 19th, and continue billing me for two more months.