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April 3, 2010
You just can’t make this stuff up. It was like a comedy of errors that played out live in front of us, except it was so very disappointing. Yes, it is Easter/Passover weekend and the place is mobbed with families – but doesn’t your staffing plan account for that? G and I talked on our own about what it would take to turn this place around and I think we have a good handle on what is necessary. And it led me again to think that if we ran a small inn or B&B, it would truly be a stellar place.