The woman from Verizon called me at work. Twice actually. The first time to get my DSL number and the second time to tell me that me speed change had one through on the 16th. That of course didn’t explain why I wasn’t getting the speeds I was supposed to. So I called Verizon tech support when I got home. As the woman from Verizon suggested, and then I went through and made some changes, and then was passed off to another tech. So right now my routers discontected, and they still don’t know anything. Yet another frustrating service call.