The struggle with my "new" laptop at work reached the tipping point today. When the CEO suggests it is time to set it aside and find a better solution, I can give the equipment back to IT with a very clear conscious. It has been well over a month of trying to get everything working. The laptop was fixed once (electrical issues) then replaced, sans the hard drive. The OS was repaired. Then the hard drive replaced. I kept moving back to the old laptop, trying to keep my documents available; I lost parts of my calendar once. I'm done.