They told me they would upgrade my voice mail and I would receive notification when it was ready. So I put the paperwork aside and put it out of my mind. Today, I discovered I had eight messages from the past ten days sitting in this new mailbox that I didn’t even know I had. It let me enter my old mailbox and told me “you have no messages” in that annoying voice which says, why would anyone want to talk to you anyway? But people did want to talk to me, I just didn’t know it. Now I know.