I had to attend this mandatory class which was geared towards the service industry and for what reason?

Because people from the IMF and so called top banks and bankers would be visiting this region to hold their conference and our main job in the meantime is fake smile and pretend like we enjoy these people so much, kiss their ass and hope they return again to receive more of our kiss ass treatment.

In the end who benefits?

The government of course.

All we would get is a pat on the back and more how to kiss ass classess.